In most cases, we should be able to cancel or change your order. We can cancel most orders before it has been handed to a carrier. We will also attempt to accommodate any order change requests, when possible. Please reach out to customercare@highcountryoutfitters.com as soon as possible with your order number and request.

We accept orders with Mastercard, Visa, American Express, Diners Club, Discover, Apple Pay, Shop Pay, Shop Pay Installments, PayPal, and High Country Digital Gift Cards.

We do our best to ship your order out as immediately as possible, and, in most circumstances, your order will be processed and on its way with UPS or USPS within one - four business days. If there are any issues with the regular processing of your order, we will contact you via email and/or phone. 

If your order is processed over the weekend, UPS / USPS will not pick up until Monday. 

Please note that weekend days (Saturday and Sunday) are not counted toward business days.

Pick up Orders are typically ready within one hour of being placed. After Order placement, the selected shop will prepare your order for pick up and send you an email confirmation as soon as it is ready. If there are any issues with the regular processing of your order, we will contact you via phone. A valid Photo ID matching the Billing Name and Address is required at pickup. 

After processing, orders are shipped from our Georgia retail locations and/or warehouse. Please refer to UPS' Shipping Calculator for estimated UPS Ground transit times once your order has been processed and shipped:

Any delivery date / transit time provided is only an estimate due to various factors that may be beyond our control, including weather-related shipping delays. Continental residential addresses will ship via UPS Ground or UPS 2-Day Air (if Expedited). PO Boxes, APO/FPO addresses, or Hawaii/Alaska addresses will ship via USPS Priority Mail. Expedited PO Box orders will ship via USPS Priority Express. At this time we are not able to ship internationally. 

• $9.95 Ground Shipping
• Residences: UPS Ground
• P.O. Boxes: USPS Priority
• $19.95 Expedited Shipping
• Residences: UPS 2-Day Air
  
• P.O. Boxes: UPSPS Priority Express
• $29.95 Non-Continental Shipping
• Alaska or Hawaii: USPS Priority
• No Expedited Option

Once your order has been processed and ready to be picked up by the carrier, we will send you a shipping notification email with tracking details. Please use a valid email address during checkout so that you are able to receive order updates and tracking information. We are a family-owned and -operated business and respect your privacy. We do not sell or share your information. Period.

Yes you can! Reach out to us at customercare@highcountryoutfitters.com and provide us with your order number, and we'll work with UPS to discover the status of your package or work on getting a replacement headed your way.

First, check with any other residents or neighbors, if possible. If these steps fail, please reach out to us at customercare@highcountryoutfitters.com within 48 hours. We will file a claim with UPS, at which point they will investigate the status of your package. If they determine they made an error during delivery, we will make sure you get set up with a refund or a replacement! Whichever, you prefer.

Yes! We offer FREE IN-STORE PICKUP on any item*!

*Choose from one of our local brick-and-mortar shops for Free Order Pickup! Please click on "Pick up" as the "Delivery method" at Checkout, then a list of locations that have the item(s) in stock will become visible below. All of the items in the cart must be in stock at a single location in order for a Pick up location to be available. If you run into an error selecting "Pick up" at Checkout, it is likely because one or more item(s) in your cart are unavailable at a single location. We sincerely apologize for the inconvenience of this limitation! Please try breaking up your Cart into individual Pick up orders or reach out to us at customercare@highcountryoutfitters.com for assistance. 

You have up to 30 days from your order date to submit a return request in our Return Portal, except for our holiday return period outlined below. Items must be in new condition with manufacturer’s tags and packaging. Shoes must be returned in their original box. Shipping labels should not be placed on the shoe box (yes, it’s happened!). Damaged shoe boxes will incur a 25% deduction of the refund total as a restocking fee.

• Clearance items (50% off or greater) are not eligible for refunds but are eligible for exchange or store credit.
• Due to safety and hygienic concerns, we do not accept returns of the following: Climbing Gear, Undergarments (socks and underwear), Water Filters, Theraguns

We do offer options for free return shipping! If you choose to exchange your purchase for another size or color or take your refund in the form of store credit, we will cover the cost of return shipping. Otherwise, $9.95 is deducted from the refund total for returns that are refunded to the original form of payment.

In the majority of cases, we do provide a shipping label for your return. The only exceptions are in-store purchases and returns totaling over $300. Online retailers have recently become targets of a coordinated return scam that relies on manipulating return labels to cause a delivery error. Those scammers can then claim their return shipment got lost, despite never actually shipping the return items and demanding a refund. To circumvent this, we’ve had to establish a threshold for providing return labels. In these cases, we will refund the entire refund total rather than deducting a shipping fee.

You sure can! However, for in-store purchases we do not provide a shipping label. You can ship with a carrier of your choosing to the below address. Please be sure to include proof of purchase and contact information. We will refund the purchase total to the original form of payment.

High Country Outfitters

ATTN: Returns/in-store

2125 Hills Ave NW

Atlanta, GA 30318

Absolutely! Any online purchase can be returned at any High Country Outfitters location. We will simply refund the purchase to a debit card you bring in with you.

Uh oh! Somebody doesn’t know you as well as they thought. No worries, though! Gifts can be returned for store credit so you can shop for yourself. We do not provide shipping labels for gift returns. You may ship with a carrier of your choice to the below address. Include a note requesting a gift return with the following information:

• Gift recipient name
• Order number and original purchaser's name
• Email address (this is how you will receive your code)
• Phone number

High Country Outfitters

ATTN: Returns/Gift

2125 Hills Ave NW

Atlanta, GA 30318

We offer an extended return period for the holidays! Purchases made in-store or online on or after November 1st are eligible for return or exchange up to 30 days after the purchase date or through January 5th, whichever is later.

It is super easy! After confirming inventory on our website for the requested exchange item, simply go to our Return Portal to request an exchange. Let us know the size and color you are hoping to swap for. We will review the request, get the requested item set aside, and approve the request. A return label will be generated and sent to your inbox. Once the return item is delivered, we’ll process the exchange and get your requested item shipped to you. We cover all shipping costs for this process!

We can only approve return requests for a different size or color of the same product. However, to get a different item, you can request a store credit return to get free return shipping and place an order using the code we send to you.

Yes, however, our Return Portal doesn’t think you can and will mark your order as already returned. You’ll have to reach out to us customercare@highcountryoutfitters.com to request a return label. A $9.95 return shipping fee will be deducted from your refund.

After initiating the refund, the amount of time to process depends on your bank. You can usually expect a refund to come through within 3 business days.

We do! A price adjustment may be requested within 14 business days of your original order date. We will refund the price difference if the same season, style, color and size of your purchased item is in stock.

If you discover tracking is showing your shipment as delivered, but you can’t find it, please check with your neighbors first. If the shipment is still missing please alert us immediately at customercare@highcountryoutfitters.com. We will initiate a claim investigation with the carrier. If they determine there was a delivery error on their end, we will ship a replacement. If the item is out of stock, we will issue a refund. 

If you joined our Summit Club in the past (before August 1, 2024), you are already a Member. If not, you can enroll at all High Country Outfitters stores, or online here. It is free to join.

Summit Club in stores: Once you are enrolled, simply provide the email address associated with your account at checkout at any of our locations to earn points on eligible purchases and redeem rewards.

Summit Club online: Simply login to your rewards account on highcountryoutfitters.com to earn points on eligible purchases and view/redeem rewards.

Earn 1 point for every $1 you spend [online or in-store]. Each time you spend, you will receive an email with your updated points balance. There are also plenty of other ways to earn loyalty points under the Earn tab of your loyalty profile, including following us on Instagram and referring friends. Use your points to redeem rewards, or save them up to unlock even more exciting rewards.

*Excluding gift cards, services, shipping, taxes, and fees.

~15 minutes following a purchase, your rewards will be reflected in your profile. Each time you shop online, you will receive an email with your updated points balance. From here, you can click through to your loyalty profile, where you can redeem rewards.

​When you have enough points to unlock a reward, you'll be able to redeem it for a unique reward coupon. You can use your reward coupon during checkout. Just copy and paste your unique code into the Discount bar and click 'Apply'. Note, you can only use one coupon code per order. Or, if you would like to use your reward in-store, just let us know at checkout.

ALL merchandise, including sale, clearance and special orders. Exclusions are gift cards, services, shipping, taxes, and fees.

If you haven't earned or spent your rewards within 12 months of being earned, they will expire. Points/rewards expiry is set on a rolling basis. If you haven’t earned or spent them within the set timeframe, your loyalty points balance will automatically reset to zero. You will be notified via email before your points are about to expire.

Spend $250+ in one year to get to Basecamp, spend $500+ in one year to get to Expedition, spend $1,000+ in one year to get to Summit. If you qualify for a certain tier, you’ll enjoy that status for the entire year from when you enrolled in the Summit Club. See our rewards table above for the benefits these tiers deliver.

When a customer returns the item that they've purchased using a reward, we will automatically take back the points they earned from that purchase. They will get a refund for the amount they paid in the transaction. If a return is processed on a sale with a coupon applied, the coupon & points cost is forfeited by the customer.

For example:

• A customer makes a purchase in the amount of $70 and they use their 500 points to redeem a $20 off coupon, they will pay $50 total and earn 50 points.
• Then they change their mind and do a full return on that transaction, making their total -$50. They will automatically lose 50 points.