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Please be aware that our Buckhead location is currently hosting our biggest end-of-season sale event, and all sale items are stocked there for our local customers to shop in-store. This may result in longer processing times and inventory discrepancies. Rest assured, we will notify you promptly if any issues affect your order.

SHIPPING POLICY

DELIVERY METHODS: SHIP OR PICK UP

FREE GROUND SHIPPING is available on most orders over $99*!

*Free UPS Ground shipping is available only on orders over $99, before tax, shipping within the continental United States and without oversize or fragile items, including kayaks, paddleboards, wheeled luggage, large coolers, Onewheels, Big Green Eggs, Hemlock Hats, and other similar items.  In addition, free shipping is not available on orders shipping to APO/FPO, Alaska, or Hawaii addresses, which will ship via USPS Priority Mail. PO Box addresses are not eligible for UPS and will ship via USPS Priority Mail. 

There are a few items we carry that are oversized, fragile, or due to brand agreements are not allowed to be shipped. This restriction is displayed in a red banner at the top of each Pick Up product's page as well as within the product description on that same page. Pick Up Only Items include, but are not limited to, Onewheels, Big Green Egg products, and non-inflatable stand up paddle boards and kayaks. If you run into a shipping roadblock at Checkout and are shipping within the continental U.S., then it is likely due to one or more item(s) in your cart being available for "in-store pickup" only. 

FREE IN-STORE PICKUP is available on any item*!

*Choose from one of our local brick-and-mortar shops for Free Order Pickup! Please click on "Pick up" as the "Delivery method" at Checkout, then a list of locations that have the item(s) in stock will become visible below. All of the items in the cart must be in stock at a single location in order for a Pick up location to be available. If you run into an error selecting "Pick up" at Checkout, it is likely because one or more item(s) in your cart are unavailable at a single location. We sincerely apologize for the inconvenience of this limitation! Please try breaking up your Cart into individual Pick up orders or reach out to us at customercare@highcountryoutfitters.com for assistance. 

ORDER PROCESSING

We do our best to ship your order out as immediately as possible, and, in most circumstances, your order will be processed and on its way with UPS or USPS within one - four business days. If there are any issues with the regular processing of your order, we will contact you via email and/or phone. 

If your order is processed over the weekend, UPS / USPS will not pick up until Monday. 

Please note that weekend days (Saturday and Sunday) are not counted toward business days.

Pick up Orders are typically ready within one hour of being placed. After Order placement, the selected shop will prepare your order for pick up and send you an email confirmation as soon as it is ready. If there are any issues with the regular processing of your order, we will contact you via phone. A valid Photo ID matching the Billing Name and Address is required at pickup. 

SHIPPING METHODS & DELIVERY TIMES

After processing, orders are shipped from our Georgia retail locations and/or warehouse. Please refer to UPS' Shipping Calculator for estimated UPS Ground transit times once your order has been processed and shipped:

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Any delivery date / transit time provided is only an estimate due to various factors that may be beyond our control, including weather-related shipping delays. Continental residential addresses will ship via UPS Ground or UPS 2-Day Air (if Expedited). PO Boxes, APO/FPO addresses, or Hawaii/Alaska addresses will ship via USPS Priority Mail. Expedited PO Box orders will ship via USPS Priority Express. At this time we are not able to ship internationally. 

  • $9.95 Ground Shipping
  • Residences: UPS Ground
  • P.O. Boxes: USPS Priority
  • $19.95 Expedited Shipping
  • Residences: UPS 2-Day Air
  • P.O. Boxes: UPSPS Priority Express
  • $29.95 Non-Continental Shipping
  • Alaska or Hawaii: USPS Priority
  • No Expedited Option

Once your order has been processed and ready to be picked up by the carrier, we will send you a shipping notification email with tracking details. Please use a valid email address during checkout so that you are able to receive order updates and tracking information. We are a family-owned and -operated business and respect your privacy. We do not sell or share your information. Period.

Lost or Misdelivered Packages / Items may be eligible for partial and/or full reimbursement. Please reach out to us at customercare@highcountryoutfitters.com within two business days of your UPS / USPS delivery date so that we can file a claim with the carrier and get you set up for success with a refund or replacement. 

Shipping Questions? Please email us at customercare@highcountryoutfitters.com or call 404-814-0999 Monday-Friday 9am-5pm EST.