DELIVERY METHODS: SHIP OR PICK UP

FREE GROUND SHIPPING is available on most orders over $99*!

*Free UPS Ground shipping is available only on orders over $99, before tax, shipping within the continental United States and without oversize or fragile items, including kayaks, paddleboards, wheeled luggage, large coolers, Onewheels, Big Green Eggs, Hemlock Hats, and other similar items. In addition, free shipping is not available on orders shipping to APO/FPO, Alaska, or Hawaii addresses, which will ship via USPS Priority Mail. PO Box addresses are not eligible for UPS and will ship via USPS Priority Mail.

There are a few items we carry that are oversized, fragile, or due to brand agreements are not allowed to be shipped. This restriction is displayed in a red banner at the top of each Pick Up product's page as well as within the product description on that same page. Pick Up Only Items include, but are not limited to, Onewheels, Big Green Egg products, non-inflatable stand up paddle boards and kayaks, and larger-sized backpacks and Yeti coolers. If you run into a shipping roadblock at Checkout and are shipping within the continental U.S., then it is likely due to one or more item(s) in your cart being available for "in-store pickup" only.

FREE IN-STORE PICKUP is available on any item*!

*Choose from one of our local brick-and-mortar shops for Free Order Pickup! Please click on "Pick up" as the "Delivery method" at Checkout, then a list of locations that have the item(s) in stock will become visible below. All of the items in the cart must be in stock at a single location in order for a Pick up location to be available. If you run into an error selecting "Pick up" at Checkout, it is likely because one or more item(s) in your cart are unavailable at a single location. We sincerely apologize for the inconvenience of this limitation! Please try breaking up your Cart into multiple Pick up orders or reach out to us at support@highcountryoutfitters.com for assistance.

ORDER PROCESSING

We do our best to ship your order out as immediately as possible, and, in most circumstances, your order will be processed and on its way with UPS or USPS within one - four business days. Single-item orders can expect to ship within one business day, but orders containing multiple items will likely need to be fulfilled from two or more in-stock locations before shipping together in a single box. If there are any issues with the regular processing of your order, we will contact you via email.

If your order is processed over the weekend, UPS / USPS will not pick up until Monday. Please note that weekend days (Saturday and Sunday) are not counted toward business days.

Expedited Orders (via UPS 2-Day Air for Continental US orders or USPS Priority Express for APO/PO Box) will be processed and shipped within one business day. Each in-stock location will ship their item(s) on the order so that there is no further processing delay while we collect your order across multiple locations. An Expedited fee for each fulfilling location will be shown at Checkout.  

Pick up Orders are typically ready within one hour of being placed. As soon as your order comes through, the selected shop will prepare your order for pick up and send you an email confirmation as soon as it is ready. If there are any issues with the regular processing of your order, we will contact you via phone. A valid Photo ID is required at pickup.

SHIPPING METHODS & DELIVERY TIMES

After processing, orders are shipped from our Georgia retail locations and/or warehouse. Please refer to UPS' Ground Map for estimate UPS Ground transit times once your order has been processed and shipped:

Any delivery date / transit time provided is only an estimate due to various factors that may be beyond our control, including weather-related shipping delays. Continental residential addresses will ship via UPS. PO Boxes, APO/FPO addresses, or Hawaii/Alaska addresses will ship via USPS Priority Mail. Expedited PO Box orders will ship via USPS Priority Express. At this time we are not able to ship internationally. Here is a list of each shipping option that you may encounter at Checkout, depending on the item(s) in your order (not all options are available for all items/orders):

• Free Shipping - Free UPS Ground (e.g. orders over $99*)
• Ground Shipping - UPS Ground (e.g. orders under $99*)
• Expedited Shipping - UPS 2-Day Air (not available for Alaska/Hawaii)

• Non-Continental Shipping - USPS Priority to Alaska/Hawaii
• Oversized Inflatables - UPS Ground (not available for Alaska/Hawaii, e.g. inflatable kayaks)
• Delicate - UPS Ground (not available for Alaska/Hawaii, e.g. Hemlock Hats)

Once your order has been processed and ready to be picked up by the carrier, we will send you a shipping notification email with tracking details. Please use a valid email address during checkout so that you are able to receive order updates and tracking information. We are a family-owned and -operated business and respect your privacy. We do not sell or share your information. Period.

Shipping Questions? Please email our Support Team at support@highcountryoutfitters.com or call 404-814-0999 Monday-Friday 9am-5pm EST.